Website Privacy & Cookies

Privacy Statement

what is a privacy statement?

A privacy statement explains what information we hold about you, why we hold it, how we use it, how we protect it for you, and how you can have your information removed from our files if you so wish.

why have we updated this information?

We take a responsible approach to all areas of our business.
A new law – the General Data Protection Regulation (or GDPR for short) –
comes into effect on 25thMay 2018 and affects the way companies and other organisations keep information about their customers.
This is why we have updated our privacy statement.

our privacy statement – what information do we hold about you and why?

The data we hold about you could include information you give us when you fill in a website enquiry form, contact us by telephone, letter or email or subscribe to our newsletter. This information is important to us as it enables us to keep you informed about any new products, special offers and holiday ideas which may be of interest to you.  We may contact you by post or by email, where you have given us your permission.  If you subsequently make a holiday booking with us it will also include any information we require in order to fulfil your holiday booking and arrangements.  This will usually include the names, addresses, contact numbers, dates of birth and insurance details of party members and special requirements such as those relating to any disability or medical condition which may affect your chosen holiday arrangements. If we need any other personal details, we will tell you before we obtain them from you.

It is also a mandatory requirement of certain carriers, including airlines, operating to certain countries to disclose your details to the government in question for immigration, security, anti-terrorism and any other purpose deemed appropriate.
If these details cannot be provided to the carrier then you will not be permitted to travel to/enter the country in question.

Please note if your data is passed to suppliers in countries outside the EEA,
controls on data protection may not be as strong as they are in the United Kingdom.

We do not sell or pass any information you give us to other companies for marketing purposes.

who do we share your personal information with?

We may share your personal information with suppliers who carry out work on our behalf – for example mailing companies whether for email or postal campaigns.
If you have booked a holiday with us then we may pass on your personal information to suppliers who play a part in fulfilling your holiday arrangements.

how long do we keep your information?

We keep information for as long as we need it for the purposes for which it was collected. This will vary depending on the type of information.

where do we keep your information?

We keep your information securely at our offices and on our secure network which is prohibited from unauthorised access or usage.

what are our responsibilities and your rights?

We always take exceptional care with the information we hold about our customers. Where we contact you by letter, email or other electronic means for marketing purposes, we do this with your consent. For the purposes of fulfilling your holiday arrangements, in addition to the above means of communication, we may also contact you by phone.
We hope that you will enjoy our newsletters and other communications which we will send to you from time to time and that you will want to stay in touch. However, you have the right to ask us not to use your personal information. If you would like to unsubscribe from our database, then please call us on 01347 825292 or email

You also have the right to see copies of information held about you. For details on how to do this, please write to our Data Protection Officer. You can contact him by writing to: Guy Saunders, Planet Rail, Merlin, The Hawk Creative Business Park, The Hawkhills Estate, Easingwold YO61 3FE or by emailing  You can also contact our Data Protection Officer if you are unhappy with the way we are managing your personal information. If you are still unhappy you can complain to the Information Commissioner’s Office, the independent regulator which exists to protect people’s information rights.

Other Websites

Our privacy statement does not apply to third party websites accessed from this website or from which this site has been accessed. Please refer to the individual site’s own privacy statement.

Updated May 2018                  


This section describes how we treat the information gathered from visitors to our website; the type of information we gather, how we use it, and why we sometimes need to store “cookies” and how to prevent this.

This website tracks user data in order to maintain the best possible user experience.

Our website provides information as a service to visitors and to do this reliably and efficiently, it sometimes places small amounts of information on the visitor’s  computer or device (e.g. mobile phone). This includes small files known as cookies. The cookies stored by this website cannot be used to identify an individual website user.

How Cookies Are Used

We use cookies to understand the pages and information visitors find useful, and to detect problems such as broken links, or pages which are taking a long time to load.

We sometimes use cookies to remember a choice you make on one page, when you have moved to another page if that information can be used to make the website work better.

For example:

  • avoiding the need to ask for the same information several times during a session (e.g. when filling in forms), or
  • remembering that you have logged in, so that you don’t have to re-enter your username and password on every page.

Cookies we use

The table below lists the cookies we collect and what information they store. We use Google Universal Analytics to track user activity on our website – and this uses first-party cookies to:

  • Determine which domain to measure
  • Distinguish unique users
  • Throttle the request rate
  • Remember the number and time of previous visits
  • Remember traffic source information
  • Determine the start and end of a session
  • Remember the value of visitor-level custom variables

The following cookies can be deployed by Google Analytics as a result of visiting this website.

Cookie Name Expiration Time Description
_ga 2 years Used by Google Analytics to distinguish users.
_gat 1 minute Used to throttle request rate.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.