Business Administrator (Apprenticeship) – Employment Opportunity

Job Description

Planet Rail is an award-winning Tour Operator based close to the attractive market town of Easingwold just north of York. We specialise in tailor-made luxury rail holidays for customers worldwide. We are seeking a Business Administrator (Apprentice) to join our growing team and join the exciting and varied world of travel.

You must be confident and have an eye for detail within this customer-based role, working within our friendly team to help drive the business forward and create memorable holidays for our customers.

Summary of the Role

Level 3 Business Apprenticeship in conjunction with York College.

4 days per week in our office and 1 day per week at York College.

Handling the day-to-day administrative tasks relating to customer bookings and general office administration such as:

  • Recording all new enquiries and keeping records up to date
  • Maintaining the integrity and accuracy of the customer database
  • Liaising with customers over the phone and via email regarding all aspects of their booking enquiry
  • Liaising with suppliers over the phone and via email with regards to services booked
  • Taking an initial holiday enquiry over the phone from a customer
  • Assisting in preparing a quotation for the customer
  • Making any relevant bookings with suppliers
  • Adding booked customers to the Travel Trade Association insurance scheme
  • Updating financial records
  • Preparing and sending a written holiday booking confirmation to the customer
  • Preparing the holiday documents (tickets, itinerary, rail information, maps etc.)
  • Recording customer information for the independent review site Feefo and uploading this to the Feefo website
  • Maintaining confidentiality in all aspects of customer, staff and company information
  • Carrying out any other reasonable duties as required
  • At all times follow the company processes and guidelines

Desired Skills

  • Good communication skills – written and verbal
  • Excellent attention to detail and accuracy
  • Team player yet able to work independently when required
  • Good keyboard skills
  • Flexibility and adaptability
  • Proficient in Microsoft packages

Personal qualities

  • Good Communication Skills
  • Demonstrate having worked well in a team
  • A willingness to learn
  • A good sense of humour
  • A good listener and communicator both orally and written
  • Some experience of travel in Europe and elsewhere
  • A desire to develop a career in the travel industry
  • Conscientious
  • Willingness to learn new skills
  • Interest in travel


  • Future prospects to travel abroad
  • 28 days annual leave including statutory holidays
  • Employer pension contribution
  • Friendly and social working environment
  • Attractive office in a rural setting 

Future Prospects

  • Development within this evolving and dynamic business.

Things to consider

It is preferable if you can drive as we are based on the outskirts of Easingwold in North Yorkshire. There is a bus route from Easingwold and from York which passes close to our office.

Job Types: Apprenticeship

Salary: From £5.75 per hour


  • 9am to 5pm (including 30 minutes for lunch)
  • Monday to Friday (one day per week at York College)

How to apply

To apply, please forward your CV with cover letter explaining why you would like to work for Planet Rail to: 

Guy Saunders, Planet Rail, Merlin, The Hawk Creative Business Park, The Hawkhills Estate, Easingwold YO61 3FE.

e-mail: or call on: 01347 825292